We want you to be satisfied with our item, so if you want to return or exchange it, we will gladly do so within the first 15 days of receiving the package based on the postal tracking information. Please simply email us at orders@artzyar.com with your order number and a photo of the product you wish to return or exchange. We will process your refund or exchange request once your returned item has been received. Please note that returns without printing problem or damage are the responsibility of the customer in its original packaging or similar and all refunds are subject to a 30% handling fee. Please send your return to: Artzy AR, 48 rue du Poteau, 75018 Paris, France. Please refer to our Return Policy page.