Customer Service
To contact us, please visit our Support page and submit a support ticket with your question.
Our support team is available on weekdays during business hours (Paris time). We will reply to your ticket as soon as possible.
Shipping & Delivery
Returns and Exchanges
Account
Log in to you account and navigate to "Settings / Addresses", you'll see your current billing an shipping addresses.
Click on "Edit" link to change any of them.
If you are logged-in, navigate to "Settings / Change Password" where you will see a form to change your password.
If you are not logged in, open the login page and click "Lost password" link.
Order Processing and Payment
- Select the image, the size you prefer and the print medium, then select "Add to cart".
- Check your cart to make sure you have selected the correct images, sizes and quantities.
- If you have a coupon, enter it in the field "Enter coupon" and select "Apply".
- Select the option "Proceed to checkout".
- Use existing billing and delivery addresses, update or add them.
- Select your preferred payment method to finalize your purchase.
- Follow the instructions of selected payment gateway.
- Click "Return to store" after the payment is processed.
Security and Confidentiality
Protecting your personal data is our top priority. We provide high-level protection via SSL, short for Secure Sockets Layer. This advanced cryptographic system is designed to encrypt private data so that it can be transmitted securely over the Internet. SSL is the standard approved by the Internet Engineering Task Force (IETF). Your personal information will only be used for the purchase transaction and will never be disclosed to other companies.
Please read more in our Privacy policy and Terms of service.
Problems with the order
If you receive an incorrect item or incorrect size, please let us know by sending an email to orders@artzyar.com with pictures of the item you have received.
We will process your free replacement order as soon as possible. You will need to return the item with a free shipping label that we will provide you with.
Our packaging generally avoids all problems, thus avoiding the hassle of an exchange, however, if your work does not arrive in perfect condition, take pictures of the packaging in which it arrived as well as photos of the article defects and send us an e-mail with those pictures at orders@artzyar.com.
Upon review and if applicable, we will gladly send you a replacement product at no additional cost. You will need to return the item with a free shipping label that we will provide you with.
Print Options
We use ILFORD Heavy Weight Duo Matt 310 gsm photo art paper to ensure unparalleled quality, producing sharp and lifelike reproductions of our artists’ works. This renowned paper, combined with our 8-color Fine Art printing process, captures every detail with exceptional precision.
The full color spectrum is beautifully rendered on this premium, acid-free, hand-crafted paper, resulting in stunning gradients and accurate reproduction of intricate details. Even black and white prints showcase impressive depth and delicate shading.
Fine Art Paper prints are available with or without a frame. The black wooden frame includes an acrylic glass pane and a 3 cm white mount, perfectly complementing the artwork.
Our high-resolution 8-color digital printing ensures vibrant colors and sharp details. The artwork is printed on an eco-friendly, solvent-free, and odourless canvas. The edges are mirrored around the frame, creating a seamless look.
Handcrafted chassis, 2.5 cm width, keep the canvas perfectly stretched over time. A notch on the back makes hanging easy with steel nails or angle hooks.
Please note it’s not advisable to hang a canvas print outside. Canvas can absorb moisture, fade, or become damaged. For outdoor displays, we recommend prints on Alu-Dibond or Plexiglas.
To maintain your canvas print, avoid direct sunlight and hang it in dry rooms. Gently clean it with a soft, dry cloth to remove dust.
We print on HP Premium 250 gsm paper with high-performance 12-color printers, bonding it to 3 mm thick original Alu-Dibond® or Butlerfinish® Alu-Dibond. A matte lamination protects the print, allowing it to be displayed in bright or reflective settings without glare.
Alu-Dibond panels feature a black polyethylene core with an aluminum surface, available in white or with a brushed silver Butlerfinish® effect, offering a sleek, textured metallic look. Both materials have elegant black edges, adding sophistication to the prints, which don’t require framing.
Aluminium, Plexiglass and Gallery Bond prints come with a premium aluminum mount, the preferred choice for galleries and exhibitions. This mount provides excellent stability with metal rails discreetly placed on the back, giving the printing a weightless, floating appearance. It allows for easy, secure hanging, ensuring the print stays perfectly positioned.
Our Fine Art Prints on Plexiglas use the latest 12-color printing technology on HP Premium photo paper, bonded to a 4 mm thick Plexiglas panel. These prints come with an aluminum gallery mount, ensuring exceptional stability.
We use 100% eco-friendly materials, free from harmful substances. Plexiglas is a transparent, hard, glossy plastic that is both light and shock-resistant, making it a superior, lightweight alternative to glass, without needing a frame.
Aluminium, Plexiglass and Gallery Bond prints come with a premium aluminum mount, the preferred choice for galleries and exhibitions. This mount provides excellent stability with metal rails discreetly placed on the back, giving the printing a weightless, floating appearance. It allows for easy, secure hanging, ensuring the print stays perfectly positioned.
For a truly elegant and high-quality presentation, we print on HP Premium photo paper (250 g) using a 12-color printer, then mount it behind a glossy 2 mm Plexiglas panel, reinforced with a 3 mm Alu-Dibond backing.
The Alu-Dibond, with its black polyethylene core and ivory white aluminum surfaces, paired with the transparent Plexiglas, enhances the print with brilliant clarity and depth. This fusion of materials ensures lasting stability and a sophisticated presentation, making it the ideal choice for displaying art.
Aluminium, Plexiglass and Gallery Bond prints come with a premium aluminum mount, the preferred choice for galleries and exhibitions. This mount provides excellent stability with metal rails discreetly placed on the back, giving the printing a weightless, floating appearance. It allows for easy, secure hanging, ensuring the print stays perfectly positioned.
We offer Augmented Art Calendars printed on eco-friendly paper. This high-quality paper has a smooth, matte finish with a soft off-white hue and a weight of 300 g/m².
Augmented Prints
Augmented Reality is an interactive experience that combines the real world and computer-generated content.
Augmented Prints are printed images that come to life in Augmented Reality through the camera of a smartphone or via AR glasses.
Our Augmented Prints work by scanning an image, also called "marker", which in turn triggers a video to play overlaid on top of the print.
To make it work, download our App, scan the QR for the image with App QR scanner, click on "Download AR" button, and once downloaded, click on "Launch AR" button. Then point the camera at the image and watch it come to live in Augmented Reality.
Free Trial Views
Every item on our site comes with 3 free trial views in Augmented Reality via our App by default.
To access more views, simply purchase the print.
Unlimited Views for the First Year
When you purchase a print, regardless of size or medium, you receive a license for unlimited views of that item for the first year.
After the first year, you can extend your access at a rate of 1 cent per view.
Activate your license through your account menu "Licenses".
Pay per View and Sharing
In addition to extending your own access, you can share your Augmented Gallery with family and friends using the "1 cent per view" option. To do that, just share your Gallery’s QR code which can be found in your account menu "My Gallery".
Upon registration, you receive 100 free views to get started. Once these are used, you can purchase additional views as needed. You’ll receive a notification when your view balance is running low.
Number of Devices
The license that comes with your print allows unlimited views of your Augmented Gallery on up to 3 devices.
If you try to activate an additional device, you’ll need to deactivate one of the existing devices. The app can still be used on the deactivated device, but it will operate on a pay-per-view basis, drawing from your account's view balance, similar to a friend or family member viewing your gallery content.
The license is generated upon checkout. This license allows you to activate one year of unlimited views for your purchased prints.
You will be notified 1 month before your unlimited views are about to expire.
After one year, you can choose to extend and pay per view (1 view = 1 cent).
We recommend activating your access once you receive the prints, however, you can do it any time in your account, in the menu "Licenses".
You account comes pre-charged with 100 views upon registration. You can use these views after your unlimited views are expired. After that you can buy views by packs.
The colors you see on your monitor are close to those printed, but because of differences in monitor color calibration, perfect matching can never be guaranteed.
Service Partners
GoodTimes AR Service Partners are independent professionals (photographers, videographers, event providers, etc.) who use the platform to create Augmented Prints for their own customers, showcase work in a portfolio, and optionally sell prints to the public.
As a partner you:
- Create and manage customer accounts
- Upload image + video projects and share them with customers
- Let GoodTimes handle print production and shipping (or buy activation licenses if you print yourself)
- Earn commission on qualifying customer and public sales
We handle print production and shipping when your customers order; you can also purchase activation licenses if you prefer to print and distribute yourself. You earn commission on qualifying sales.
Apply at /videographers/. We will review your application and get back to you.
Once your account is approved, you will be guided through a short onboarding. You will need to:
- Set up your public profile — avatar, cover image, and a short bio
- Complete your payment details (for commission payouts)
- Sign the Terms & Conditions and the Service Partner Agreement
The Terms & Conditions and Service Partner Agreement remain available in your account at any time.
Your public profile on Artzy AR is your boutique. Visitors can browse your work and buy Items for Sale you publish there.
Portfolio (up to 10 items) — showcase work on your profile for demonstration. Portfolio items are not offered for purchase unless you also publish them for sale. When you add your first portfolio item, your account receives 1000 complimentary AR views so visitors to your public profile can view your portfolio in Augmented Reality at no charge to them. Once those views are used up, you can top up your balance to keep offering free AR viewing (1 cent per view). On your own devices, portfolio items are always free to view in AR.
Items for Sale — augmented prints listed for the general public. You set retail prices subject to platform minimums per size and medium. We handle print production and shipping when buyers order; you earn commission on each qualifying sale. Self-printing with activation licenses is available if you prefer to print and distribute yourself.
Publish for-sale projects from your account after upload and approval. Once live, they appear on your public profile alongside your portfolio.
